Telephone reception
A prominent benefit of the DIS support service is the provision of a live, UK-based, call centre and telephone answering service. After Diverting calls you will be providing a simple and economic point of contact for your pupils that is manned by professional DIS reception personnel every working day.
Advanced telephony enables DIS to recognise diverted numbers, allowing its operators to answer your calls as though they are your very own members of staff.
DIS will obviously need to know about your lesson prices, availability, cancellation policy and the areas you (and your instructors) cover in order to provide a complete service to you, but – if you prefer - you may choose to use this support only during holidays or busy periods or whilst you are conducting lessons.
Because we work directly from your own data, DIS can deal with all your day-to-day business administration quickly, accurately and effectively, saving you both time and money. Every transaction is recorded in the relevant instructor’s Online office and all calls are recorded to avoid misunderstandings and to monitor the quality of service we provide.
Remember, however, that the DIS Lite service will have limited access to your data so can only provide limited support.
